 Fitness Beauties Platinum Help (Most asked questions) |
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often am I charged? Answer: How often you are charged depends on the membership plan that you purchase. If you purchase a non-recurring membership plan your account will only be charged once at the time of your purchase. If you purchase a recurring membership plan your account will be charged at the time of your purchase and then every thirty days or (ninety days depending on the plan) thereafter. For example, if you purchase a 30 day recurring membership on July 22nd, your credit card will be charged on July 22nd and then it will be automatically charged again on August 21st and every 30 days thereafter. If you cancel your membership before the end of your membership period you will no longer be charged. Instead your membership will expire at the end of your membership period. For example, if you purchase a membership on July 22nd and we receive your cancelation on August 3rd, your membership will expire on August 21st. How do I cancel my membership? Answer: You may cancel your membership at any time prior to the end of your membership period. See question above for more details. Click here to cancel. You will need to know your username and password to cancel your membership. Additionally, if your membership was billed through CCBill you will also need at least two of the following pieces of information:
I forgot my username/password! Response: When you joined you received from us an email confirmation of your order. In that email we included your username and password. If you did not receive this confirmation, either your order did not go through or you entered the wrong email address. Click here for further assistance. My username/password do not work! Response: There are several possible reasons why your username/password may not be working:
Why won't my order go through? Answer: It is possible that we are experiencing network or server difficulties accepting orders. Aside from this, if your credit card charge was refused, you will not be able to access our member's area (we are not told why a credit card is refused). Furthermore, if you have ever charged back on a credit card purchase made on any of our web sites, or if we suspect you of fraud or misuse of our web site and its images, we will disallow any future orders you might attempt to make. Click here for further assistance. I signed up but never received a confirmation. Response: Most likely you did not provide us with a correct email address when you ordered. You need to provide an email address when you order or you will never get a confirmation from us. Click here for further assistance. What is your web site's privacy policy? Answer: SoftWood, Inc. (the producers of this web site) will not disclose your email address (should you provide your email address to us) to any other company or person. Financial and personal information that you provide as part of any order of products and services on this web site is only used for authorization and billing purposes. We do not use "cookies" of any type and will not store "cookies" on your computer. We do not collect information about your viewing preferences. Will you ever send me anything in the mail? Answer: No! We will never send you anything to your physical address (see privacy statement above). The reason we ask for your physical address information when you order is because the credit card companies require us to have that information provided for them. How do I contact you? Answer: If you need more information than is given here, you can contact us by filling out our Email Support Form. Please include a detailed description of your request or problem. |